Starting Monday, May 19, the Help Desk will begin its summer schedule.

Summer Hours: 8:30 AM to 5:00 PM

The Help Desk closes at noon on Friday, May 23 for the Employee Appreciation Lunch and remains closed on Monday, May 26, in observance of Memorial Day. We return to our summer schedule on Tuesday, May 27.

If there is a campus emergency affecting campus servers or IT services, dial (704) 894-2900 and select option 4.

If you have a non-emergency request or problem, please email the Help Desk or leave a voicemail by dialing (704) 894-2900 and selecting option 1 or 2.

Help Desk staff will respond to your email and voicemail on Tuesday, May 27.

Have a safe holiday.

With final exams and papers upon us, it is important for students to remember to exercise caution when using email as a method to transfer files.

If you frequently email yourself documents and edit them as email attachments, please read advice from ITS on how to avoid losing your documents by improperly saving them.

Please visit http://www3.davidson.edu/cms/x15271.xml for more details.

Below are the latest opportunities from NITLE, National Institute for Technology in Liberal Education. Please note there is a new call for Instructional Innovation Fund (IIF) proposals with a deadline of May 15th, 2008.

There is a nomination process and it is simply letting me (Mur Muchane) know which opportunity you are interested in.

Continue reading "NITLE Opportunities" »

On Monday, March 24 ITS will be upgrading its Internet service with an approximately 50% boost in speed, from 42 megabits per second to 62 megabits per second. At the same time, we are building in growth potential for speeds as fast as one gigabit.

Continue reading "Internet Upgrade Planned" »

The Help Desk will be closed Monday, March 24.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2).

We will contact you when the Help Desk reopens. Our normal business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

Please take a moment to review the NITLE opportunities below.There is a nomination process and it is simply letting me (Mur Muchane) know which opportunity you are interested in. These are open to faculty, technologists and librarians.

Continue reading "NITLE Technology & Education Opportunities" »

ITS is offering instructional technology workshops in web design to interested faculty. The sessions will assist faculty creating web sites for teaching and research. Additional workshops will be announced soon...

Continue reading "Faculty Workshops" »

Our email servers were recently upgraded with the latest service pack from Microsoft. Service Pack 1 for Exchange 2007 offers many enhancements to existing features and adds new functionality as well. Much of the new functionality can be found in Outlook Web Access including the ability to:

create and edit Personal Distribution Lists

create and edit server side rules

recover deleted items from the deleted items folder

move and copy individual items

access public folders.

These new features make Outlook Web Access even more similar to the full Outlook client. However, if you have a need to use Outlook from off campus without VPN, you can still do so with OutlookAnywhwere.

In addition to the new features highlighted above, Service Pack 1 for Exchange 2007 contains other "behind the scenes" enhancements that improve performance, reliability and management.

The Help Desk will be closed Monday, December 24 through Tuesday, January 1.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2). We will be in touch with you when the Help Desk reopens. Our normal business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

There was quite a turnout for the 1st Banner Exchange that was held on Jan 8th. Based upon what we heard from the group during the 1st exchange, the next three sessions will focus on the following: Getting Help with Banner - what resources are available, where to find the resources, and who to call when the self-service resources are not sufficient; Data Standards and Information Flow in Banner; Getting Information Out of Banner – Using Reports. Below are the date, time and location for each session.

Getting Help with Banner (Introduction & Review of Banner Help Resources)
Monday, February 25th from 11am-12pm
Sprinkle Room

Data Standards and Information Flow in Banner
Wednesday, March 5th from 10am-11am
Sprinkle Room

Getting Information Out of Banner (Using Reports)
Wednesday, April 2nd from 10am-11am
Sprinkle Room

*No sign-up or registration required.