Unified Messaging (UM)
Don't forget to sign up for Unified Messaging...a free service! Unified Messaging (also referred to as ‘voice mail/email integration’ or UM) is the process of moving voice messages into email. The voice messages are converted to sound (.wav) files and can be listened to from your desktop via Outlook (internal or external speakers/sound card required). However, if you prefer, you can still listen to new voice mail messages over the phone. Here are a few things to know about Davidson’s Unified Messaging service.

UM is available for Windows or Mac clients.

UM requires no additional software for the Mac. After your voice mail is UM-enabled, you will begin to receive your voice messages in your Entourage inbox.

Client software installation is required for Windows. The install only takes 5 to 10 minutes. Detailed instructions will be sent to you after your request has been processed.

The email server becomes the primary storage location for your voice mail messages -- a copy is retained on the voice mail server for quick telephone access. Stored voice messages become part of your email quota (they don’t take up much space, though). Please note, if you delete a message from your Inbox it is also deleted from voice mail and vice versa. You can now manage your voice mail the same way you manage your email.

Although you can receive your voice mail in email, you cannot retrieve your email from voice mail. ‘Text-to-speech’ conversion is not available at Davidson at this time.

To sign up for unified Messaging, send an email helpdesk@davidson.edu to the help desk with your name, extension and wheather you are using a Windows PC or a Mac.