ITS is interested in soliciting your feedback about all the services we provide including Help Desk, Instructional Technology, Systems & Networks, and Administrative Systems. We are pleased to offer a new and improved customer satisfaction survey which will be automatically triggered for every fifth Help Desk ticket closed (so you will not receive a survey each time you contact the Help Desk). If you receive a survey, I hope you will take a few minutes to tell us how we are doing. You may also contact me directly by email or at x2672.

By way of a reminder, answers to your technology questions are available 24 hours a day, 7 days a week through Answers Online, a self-service resource customized for your use. You may also view or create Help Desk tickets through Answers Online. I hope you will take advantage of this valuable tool. Contact Lydia Lorenzin (x2431) if you have any suggestions for improving Answers Online.