The Help Desk will close on Friday, July 4th in observance of Independence Day. The Help Desk will reopen on Monday, July 7th returning to the summer schedule of 8:30 a.m. - 5:00 p.m.

If there is a campus emergency affecting campus servers or IT services, dial (704) 894-2900 select option 4.

If you have a non-emergency request or problem, please email the Help Desk or leave a voicemail by dialing (704) 894-2900 and selecting option 1 or 2.

We will contact you when the Help Desk reopens. Our summer business hours are Monday - Friday, 8:30 a.m. to 5:00 p.m.

ITS is pleased to introduce CounterSpy, a new tool to protect campus computers from all kinds of threats including spyware and malware. CounterSpy will replace Ad-aware on standard Windows computers.

The changeover will be done over the network beginning on Wednesday, May 21st. No action is required on your part. The transition will take a matter of minutes, be done in the background, and you may continue to work as usual during the process. CounterSpy will automatically scan for malware and spyware. If your computer isn’t connected to the network on Wednesday, there’s no need to worry. CounterSpy will install automatically the next time your computer connects to the network.

If you wish to initiate a manual scan or have other questions, please refer to our instructions and Frequently Asked Questions documentation.

Please do not hesitate to contact the Help Desk with questions.

Starting Monday, May 19, the Help Desk will begin its summer schedule.

Summer Hours: 8:30 AM to 5:00 PM

The Help Desk closes at noon on Friday, May 23 for the Employee Appreciation Lunch and remains closed on Monday, May 26, in observance of Memorial Day. We return to our summer schedule on Tuesday, May 27.

If there is a campus emergency affecting campus servers or IT services, dial (704) 894-2900 and select option 4.

If you have a non-emergency request or problem, please email the Help Desk or leave a voicemail by dialing (704) 894-2900 and selecting option 1 or 2.

Help Desk staff will respond to your email and voicemail on Tuesday, May 27.

Have a safe holiday.

On Monday, March 24 ITS will be upgrading its Internet service with an approximately 50% boost in speed, from 42 megabits per second to 62 megabits per second. At the same time, we are building in growth potential for speeds as fast as one gigabit.

The Help Desk will be closed Monday, March 24.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2).

We will contact you when the Help Desk reopens. Our normal business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

Our email servers were recently upgraded with the latest service pack from Microsoft. Service Pack 1 for Exchange 2007 offers many enhancements to existing features and adds new functionality as well. Much of the new functionality can be found in Outlook Web Access including the ability to:

create and edit Personal Distribution Lists

create and edit server side rules

recover deleted items from the deleted items folder

move and copy individual items

access public folders.

These new features make Outlook Web Access even more similar to the full Outlook client. However, if you have a need to use Outlook from off campus without VPN, you can still do so with OutlookAnywhwere.

In addition to the new features highlighted above, Service Pack 1 for Exchange 2007 contains other "behind the scenes" enhancements that improve performance, reliability and management.

The Help Desk will be closed Monday, December 24 through Tuesday, January 1.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2). We will be in touch with you when the Help Desk reopens. Our normal business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

The Help Desk will close for two hours Friday, December 14 (12:00 - 2:00 p.m.) for the department’s Christmas luncheon.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2). We will contact you when the Help Desk reopens. Our regular business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

The Help Desk will close at 5:00 p.m. on Wednesday, November 21 and reopen at 8:00 a.m. on Monday, November 26.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2). We will be in touch with you when the Help Desk reopens. Our normal business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.

As you may know, Congress passed a law that changes the start and end dates for Daylight Saving Time (DST). The end date for DST is Sunday, November 4th, 2007.

Microsoft released the patch for the Daylight Saving Time change in August. ITS has already applied the necessary update to all campus servers and college owned computers. As a user, the update should be transparent to you and requires no additional action. Campus Apple computers did not require any updates for the DST change and are unaffected.

More information about the Energy Policy Act of 2005 and the Daylight Saving Time change is available from the US Department of Energy http://www.energy.gov/about/EPAct.htm

ITS will be upgrading the Ingeniux Web Content Management software on October 16, 2007.

Webcontent/buildsite will be unavailable during the normal maintenance window that ends at 7:30 AM.

Please remember to ALWAYS close out of the CMS at the end of the night or when not working in the system.

After the upgrade, the next time that you log-in to webcontent/buildsite, you will be prompted to download the software. Go through the prompts, making special note of the screen that asks about installation.
There are two options: 1) Install for Me or 2) Install for Everyone. You must select the For Everyone option.

As a Windows XP user, you will probably not notice any changes from this upgrade. This upgrade also provides support for the Windows Vista operating system.

Sophos Anti-virus Home Use Option enables Davidson College faculty and staff to install Sophos Anti-virus on one (1) personally-owned computer. These instructions describe how to install the application which will stay updated via the Internet each time you go online. Updates are downloaded, either manually or automatically, from Central Installation Directories (CIDs) on Davidson's Sophos web server.

ITS is pleased to announce the availability of Office 2007 for Windows. We would like to make the upgrade to Office 2007 as rewarding and trouble free as possible. To help guide your decision, please review the Key Information and Request to Upgrade.

All mailboxes have now been moved to the new servers. It may be necessary for you to make some changes to your current setup, depending on the method you use to access your mailbox. Click on the links below for complete instructions on how to make the relevant changes.

1. Outlook full client from off campus (formerly known as “RPC over HTTP,” now called “OutlookAnywhere”)
2. Smartphone/ActiveSync
3. Entourage

If you are using Outlook Web Access to access your mailbox, http://www.mail.davidson.edu will automatically redirect you to the new site for a period of time. However, you should update your bookmark to point to http://webmail.davidson.edu.

If you are using Outlook and are connecting from on campus or from off campus using VPN, no configuration changes are required. If you have any problems accessing your mailbox, please notify the help desk.

We will be upgrading the Ingeniux Web Content Management software on August 7, 2007.
Webcontent/buildsite will be unavailable during the normal maintenance window that ends at 7:30 AM.

Please remember to ALWAYS log out of the CMS at the end of the night or when not working in the system.

After the upgrade, the next time that you log-in to webcontent/buildsite, you will be prompted to download the software. Go through the prompts, making special note of the screen that asks about installation. There are two options: Install for Me or Install for Everyone. You must select the For Everyone option.

You will probably not notice any changes from this upgrade. We are upgrading to stay at the current release level.

On Tuesday, July 24 we will be upgrading the Clean Access hardware and software beginning at 6:00 a.m. Major work should be completed by 8:00 a.m., with testing continuing throughout the day.

Between 6:00 a.m. and 8:00 a.m. service interruptions are possible for the following access types:

• Residence halls
• Wireless networking
• Open (unassigned) network ports in buildings and labs

Off campus access to the network via VPN will not be interrupted; however, active users that logon during the maintenance period may have to re-logon after 8:00 a.m.

The Banner Database will be upgraded on Saturday, July 21st. As a result, Banner INB, Banner Web (aka Shirley), and Focus will be offline from 7pm on Saturday, July 21st to 7pm on Sunday, July 22nd. A notification will be sent informing users when the system is back online and available for use.

Over the last several days we have been receiving numerous email messages that contain a malicious exploit.

Each year, the Information Technology Services Department celebrates the accomplishments of the academic year with a picnic style lunch. In order to attend this picnic, the Help Desk will close on Friday, June 22, from noon until 2:00 PM.

If there is a campus emergency affecting campus servers or IT services during this time, please dial (704) 894-2900 and select option 4.

If you have a non-emergency request or problem, please email the Help Desk or leave a voicemail by dialing (704) 894-2900 and selecting option 1 or 2. Messages will be responded to once the Help Desk reopens Friday afternoon.

*The Help Desk summer schedule is Monday - Friday, 8:30 AM to 5:00 PM. In August, the Help Desk will return to normal business hours, Monday - Friday, 8:00 AM to 5:00 PM.

The Help Desk will close early for the Employee Picnic at noon on Friday, May 25 and will remain closed on Monday, May 28, in observance of Memorial Day. We will return to normal operating hours on Tuesday, May 29.

If there is a campus emergency affecting campus servers or IT services, please dial (704) 894-2900 and select option 4.

If you have a non-emergency request or problem, please email the Help Desk or leave a voicemail by dialing (704) 894-2900 and selecting option 1 or 2. Messages will be responded to once the Help Desk reopens.

*Our normal business hours are Monday - Friday, 8:00 AM to 5:00 PM. Beginning Monday, June 4, the Help Desk will begin its summer schedule 8:30 AM to 5:00 PM.

Have a safe and enjoyable holiday.

ITS is conducting an online survey of the new computers and dual-boot configurations in the LRC. Dual boot allows you to choose to work in either Windows XP or Mac OS X from the same machine. Restarting any of the computers in the LRC while holding down the option key lets you select your preference for Windows or Mac. The survey includes questions about users' opinions on the new iMac computers and their behaviors with the dual-boot configurations. LRC users will see a pop-up window at login that asks them to take a 2-minute usability survey. This survey will be closed on the last day of this semester. Stay tuned to the blog...we will share the survey results here.

This summer, ITS will be upgrading the college's email system with new hardware and Exchange Server 2007, the latest version of Microsoft's email server application. ITS is currently testing the new version and will keep you updated as we progress. Several improvments/changes can be expected with the upgrade...

Do you want to know more about what might be happening to the campus network in the near future? Notify-l is the mailing list for those who want to know about anything that will impact the campus network, servers, or the Internet. Instead of sending all messages about events and outages to campus-wide distribution lists, we send to notify-l to get everyone that has a stake in the functioning of the network and servers. We encourage everyone to sign up. Here's how.

Send an e-mail to listserv@davidson.edu.

The e-mail should have a blank subject line.

The first line of the message should be:

subscribe notify-l

The rest of the email should be empty--no text, signatures, pictures, attachments, icons, or anything else.

You can also use these instructions to sign up for any of our other voluntary lists by substituting the other list name for notify-l.

As we all look forward to the holiday season, the ITS staff would like to wish everyone a safe and happy Christmas.

The Help Desk will be closed from 11:30 AM to 2:00 PM on Friday, December 1 and over the official college holidays: December 25-29, 2006, and January 1, 2007.

We will return to normal operating hours on Tuesday, January 2. Our normal business hours through January 12, 2007 are Monday - Friday, 8:30 AM to 5:00 PM.

If there is a campus emergency affecting campus servers or IT services, please dial 704-894-2900 and select option 4.

If you have a non-emergency request or problem, please send the Help Desk email or leave voice mail (704-894-2900, select option 1 or 2). We will be in touch with you when the Help Desk reopens.

Help Desk Opens at 8:00 AM beginning January 15

To better serve you, the Help Desk will open at 8:00 AM the first week of classes and continue through the spring semester. Starting January 15, the Help Desk business hours will be Monday – Friday, 8:00 AM to 5:00 PM. This change is in response to requests for IT assistance that arise prior to the start of classes as well as early administrative schedules.


Instructional Technology Labs - General Information
General Information for the CIT, LRC and Media Lab

CIT, LRC and Media Lab
On December 19, we will rebuild all machines in the CIT, LRC and Media Lab in preparation for the spring semester. If you have any material on these machines that needs to be preserved, please contact us for assistance BEFORE December 18.

Language Resource Center (LRC)
Starting with the spring semester, the LRC will become the first dual-platform lab on campus. The lab will host 22 iMac computers (21 workstations and 1 instructor workstation), all of them running both Microsoft Windows XP and Apple OS X. Users can reboot the machine to switch operating systems. Instructions will be provided at every workstation, and instructional technology professional and student staff will be available for assistance. If you have any questions or would like to see a preview of the new machines, please contact Dr. Kyosung Koo (kykoo@davidson.edu).

If you have any questions about the labs, please contact your instructional technologist:

Paul Brantley (pabrantley@davidson.edu) - Sciences and Mathematics
Jason Brewer (jabrewer@davidson.edu) - Music
Kristen Eshleman (kreshleman@davidson.edu) - Humanities and Social Sciences
Dr. Kyosung Koo (kykoo@davidson.edu) - Languages and Classics

Mary Jones is our new Director of Operations and Administrative Services. She oversees ITS business operations including budget coordination, capital project administration, financial analysis and reporting, software licensing, lease and contract management, purchasing, and office management.

Mary is not new to Davidson. She served as WDAV's Administrative Manager prior to joining the ITS staff.

Nikol Dishman is our new Analyst/Technical Lead on the ITS Help Desk. Nikol comes to us from the law firm of Womble Carlyle Sandridge & Rice where she worked for the last eight years. For seven of those years, Nikol staffed their Help Desk. In her new role, Nikol will serve alongside Selah Bunzey and Julie Memrick.

Nikol has a BA in Communications, is a Certified Help Desk 2000 Professional, and is working on A+ certification. She has traveled extensively overseas and has worked in both Japan and Turkey.

We are pleased to have such personable, experienced professionals in ITS.

Please join us in welcoming Jason Brewer as the new Audio Designer and Instructional Technologist for Music at Davidson College. Jason begins his career at Davidson on March 27 and will fill a dual role on campus. He will work closely with the new media services team to support live events, and he will also assist the Music Department with audio needs for Tyler-Tallman Hall and for teaching and learning. Jason's primary responsibilities include campus event spaces outside of the Union and Cunningham. He will also be a valuable resource to the campus on audio engineering needs.

Jason is completing his MFA in Music Engineering at Radford University. His undergraduate degree is in Music Engineering from the University of Miami. He is also a musician, performing locally at venues like Summit Coffee in Davidson.

Please welcome Jason to the Davidson family!

Please join us in welcoming Rob Smith our new Director of Systems and Networks. Rob began his new career with ITS on Monday, March 13 and is responsible for leading a team of system analyst-programmers, and network and telecommunications specialists. The Systems and Network team is responsible for supporting and developing the network, server, telecommunication, and cable television infrastructure and services for the campus.

As a long-time consultant to ITS, Rob is no stranger to Davidson. He assisted with the implementation of several large IT projects including Active Directory, Exchange Email, Macintosh integration, Virtual Private Network (VPN), and remote access to Library services.

Rob joins ITS with an impressive and rich set of technology leadership experiences spanning 14 years. Most recently, Rob led the implementation of large information technology projects at medium and large organizations including Goodrich Corporation, Billy Graham Evangelistic Association, the Carolina Panthers, Lockwood Greene Engineers, Samaritan’s Purse, and Heery International.

Rob is active in the community life of Mecklenburg County. He currently serves on the boards of the Boys and Girls Choirs at St. Peter’s, a music training school for young people around Mecklenburg County, and St. Peter’s Episcopal in downtown Charlotte. He has also provided volunteer technology services at a number of community organizations.

Again, please join us welcoming Rob Smith to the Davidson family.

Below please find information on a range of NITLE programs open for registration and participation. Please note also the calls for interest included here. We post such calls to gauge interest and to identify faculty and staff who may wish to help shape programming or projects in those areas.

The contact information for questions is: Alex.Wirth-Cauchon@NITLE.org or 734 661 2312.

Extreme Makeover: Collegiate Edition—Understanding, Defining and Managing Accessibility to Technology at Your College or University, March 23 – 24, Sarah Lawrence College, Bronxville, New York
Collaborative and Technology-Assisted Approaches to Teaching Arabic, March 24 – 26, DePauw University, Greencastle, Indiana
Student Music Composition Contest: Submissions Due
ARTStor Workshop, April 13, The University of Richmond, Richmond, Virginia
History Collaboration: Call for Interest, For historians at NITLE participating colleges who teach about the American South
Virtual Latin Tutor: Call for Interest

Extreme Makeover: Collegiate Edition—Understanding, Defining and Managing Accessibility to Technology at Your College or University
Thursday, March 23 (9:30 a.m.) ­– Friday, March 24 (1:00 p.m.)
Sarah Lawrence College, Bronxville, New York

For instructional technologists and/or other administrators at NITLE participating colleges responsible for developing and administering accessibility plans for student and faculty spaces

Local and regional experts will discuss the topic of accessibility to technology and the legal, ethical, and practical requirements that Universities and Colleges face when creating technology spaces. What impact does accessibility have on lab spaces? What devices are most practical and most effective in meeting law or standards? Are there ADA standards and what are our legal requirements? These questions and more will be answered in this important set of sessions on a matter we all face in the technology field. By hearing from legal experts, colleagues, and advocates for the disabled, both instructional technologists and other college administrators can learn and act upon our accessibility issues in the collegiate setting.

This event is one of a set funded by the last round of grants issued by the Center for Educational Technology.

Registration deadline
Open to first 20 MANE respondents and first five respondents from NITLE participating colleges outside the MANE region. NITLE will cover the full costs of event participation including travel, lodging and meals.

Register online

http://pages.slc.edu/~support/conference/

More details

http://nitle.org/index.php/nitle/opportunities/anticipate/extreme_
makeover_collegiate_edition_understanding_defining_and_
managing_accessibility_to_technology_at_your_college_or_university

******************
Collaborative and Technology-Assisted Approaches to Teaching Arabic
Friday, March 24 (4 p.m.) – Sunday, March 26 (lunch)
DePauw University, Greencastle, Indiana

For faculty, chief academic officers, and other staff members at NITLE participating colleges who are interested in introducing curricular offerings—or enhancing their institutions’ current offerings—in the Arabic language and developing collaborative approaches to teaching Arabic. Teams composed of a faculty member and an academic officer are encouraged.

Participants from affiliated colleges and universities will meet to discuss their shared interests in beginning to teach or enhancing curricular offerings in Arabic. During this meeting, interested faculty, staff and administrators will consider current offerings at participating colleges as well as in higher education more generally, and learn about some of the technological tools available to assist in the learning and instruction of the language.

A follow up discussion will be held to consider what solutions might be most useful on each campus, and the degree to which technology assisted collaboration may be useful in implementing them.

Sponsored by Al-Musharaka, a NITLE collaboration advancing teaching and curricular development in Arab, Islamic and Middle Eastern studies

Registration deadline
Friday, February 24

Registration process

Interested faculty should submit their names to their campus liaison. Liaisons should forward names and e-mail addresses of approved participants to Alex Wirth-Cauchon at alex.wirth-cauchon@nitle.org. NITLE will cover the full costs of event participation including travel, lodging and meals.

More details

Contact Michael Toler, meeting leader

Relevant links

http://almusharaka.nitle.org

******************

Student Music Composition Contest: Submissions Due

Student composers enrolled at NITLE-participating colleges and universities are invited to submit scores for the fifth annual Student Composition Contest. Undergraduate composers at participating colleges benefit from the opportunity to have their work evaluated. Winning compositions will be performed professionally at the Music Technology Workshop & New Music Festival in June 2006.

This opportunity is offered by the Orpheus Alliance, a NITLE collaboration advancing teaching, performance and composition in music. Contact Patricia Gray for more information.

Sponsored by the Orpheus Alliance, a NITLE collaboration advancing teaching, performance and composition in music

Submissions due
March 10, 2006

For more information about eligibility, guidelines, deadlines, and formats for submission, please visit http://www.colleges.org/techcenter/music/contest.html.

Relevant links

http://orpheusalliance.nitle.org

******************

ARTStor Workshop

Thursday, April 13 (afternoon), introductory workshop
The University of Richmond, Richmond, Virginia

For faculty, librarians, technologists, and other staff members from NITLE participating colleges who are interested in using ARTstor in teaching or other campus work and who are new or relatively new to using ARTstor. This workshop is especially appropriate for those whose institutions have subscribed to ARTstor.

Friday, April 14 (morning), advanced workshop
The University of Richmond, Richmond, Virginia

For faculty, librarians, technologists, and other staff members from NITLE participating colleges who are already experienced at using ARTstor but want to learn in more detail how to use its advanced tools. This workshop is especially appropriate for those whose institutions have subscribed to ARTstor.

In the introductory workshop on April 13, participants are introduced to the basics of ARTstor's functionality so that they can begin using it. The workshop, which begins with an overview of the ways in which liberal arts colleges are using ARTstor institutionally, covers the nature of ARTstor, ARTstor's users, and its basic functions. It includes a hands-on demonstration of the ARTstor Digital Library Charter Collection and familiarizes participants with the tools to use the images actively for educational and scholarly activities. Participants will explore the three levels of usage—unregistered user, registered user, and instructor—and will create image groups as a registered user. The presenter will also demonstrate the use of the Offline Image Viewer 2.5, an ARTstor classroom presentation tool. Participants will work hands-on with basic features of the offline image viewer.

In the workshop for advanced users on April 14, participants who are already using the basic features of ARTstor will have the opportunity to work with advanced features and tools such as the Offline Image Viewer and the Personal Collection Tool.

Registration deadline
Monday, March 13

Registration process

Interested faculty should submit their names to their campus liaison. Liaisons should forward names and e-mail addresses of approved participants to Alex Wirth-Cauchon at alex.wirth-cauchon@nitle.org. NITLE will cover the full costs of event participation including travel, lodging and meals.

More details

Contact Bret Olsen, workshop leader, bret.olsen@nitle.org

Relevant links

www.artstor.org

http://codex.nitle.org

******************

History Collaboration: Call for Interest

For historians at NITLE participating colleges who teach about the American South

NITLE has entered into discussions with colleagues at the University of Virginia's Center for Digital History regarding possible participation in a project that involves students in the collaborative development of resources for the study of southern American History.

The project operates in two dimensions:

1) students are involved in researching and developing entries for a database of events in southern history

2) the entries are geo-referenced so that maps can be created showing the distribution of certain types of events across space and time

Students use this map interface as a means of accessing the entire collection of database entries, using patterns suggested by the maps as a starting point for research projects that explore trends in southern history.

To explore the database and the maps and access the detailed syllabus, please see http://www.vcdh.virginia.edu/SHD/

To express interest in participation

Contact Nancy Millichap, nancy.millichap@nitle.org

Pending substantial interest, NITLE will hold a meeting in Spring 2006 to explore possible involvement with this project.

******************

Virtual Latin Tutor: Call for Interest

Sunoikisis, a NITLE collaboration advancing teaching, curricular development and scholarship in Classical Studies, is exploring the development of a Virtual Latin Tutor. Latin tutors at individual campuses would collaborate to staff the Virtual Tutor.

Tutors would commit to log in to AOL Instant Messenger (AIM) for certain, set hours. During this time, they would make themselves available to answer questions from students of Latin at their own or other NITLE-participating colleges and universities. Sunoikisis would provide a wiki for longer text discussions so that students could post longer passages and both student and tutor could edit them. Faculty at participating institutions would be responsible for distributing the AIM username and wiki URL to their students.

Departments already paying for tutors of Latin or exploring their options in this area may be especially interested in exploring the development of this collaborative program.

To express interest in participation

Contact Rebecca Davis, rebecca.davis@nitle.org

Relevant links

http://sunoikisis.nitle.org

******************

Alex Wirth-Cauchon, Ph.D.
Participant Relations
NITLE: National Institute for Technology and Liberal Education
535 W. William
Suite 302
Ann Arbor, MI 48103

E-mail: alex.wirth-cauchon@nitle.org

voice: 734-661-2312
fax: 734-761-3939
mobile: 734-678-0183

aim:alexatnitle
http://www.nitle.org